Part of the day job?
Should communicators see the use of social media in marketing and public relations as part of their day job?
How-to guide to monitoring Twitter
A really useful guide to monitoring Twitter from Jon Bounds.
Social media hints and tips – Association of Colleges presentation
Slides from my social media presentation today at the Association of Colleges communications conference.
Don't create a social network for your council
Public sector organisations need to think more broadly about how they engage with social networking.
It's still about the mix
Being able to combine traditional and new marketing techniques in integrated campaigns is an important skill for marketers and communicators.
Forthcoming conferences – social media and local government communications
I’ll be talking at three conferences during March and April on local government communications and social media.
Local government on Twitter
A great post from Stuart Harrison and some of my thoughts on local councils using Twitter.
Why local government shouldn't be on Facebook
Creating a page on Facebook doesn’t mean a council is using the social network effectively for communicating.
Crowdsourcing social media training – your help needed please
What should I talk about in my social media training sessions for local government councillors and officers?
Bad customer service from Halifax – a rant
My story of a really bad customer experience with Halifax.
