General

How Twitter works for me

I’ve been on Twitter for several weeks now and it’s about time I thought a bit about why.

Customer insight, CRM and innovation

A Bain survey of top executives reports just over half of executives believe that insufficient consumer insight is hindering their performance, but insight is only part of the picture.

The difference between websites and blogs

I did a phone interview with French company Skema this afternoon about blogging. One question I was asked was about the differences between a website and a blog for large corporations.

The future of advertising

The UK’s Sunday Times has a thought-provoking article about online and offline advertising which picks up some potential future trends for marketers.

Better desktop research

Google’s not the only search tool worth using for desktop research. Discover new search engines and techniques to improve your research.

McDonalds launches user generated advertising

McDonald’s has launched a new advertising campaign, centred on a member of the public’s experiences behind the scenes with the fast food giant. The campaign points to a website which demonstrates real transparency.