Deloitte's 2013 UK Media Consumer survey
A useful bit of research looking at social media, digital and consumer behaviour in the UK.
UK Social Media Communications Awards 2013
I’m really pleased to have been asked to be a judge for this year’s UK Social Media Communications Awards – which are are about celebrating the very best in UK social media communications.
Attack of the Customers by Paul Gillin and Greg Gianforte
Attack of the Customers looks at the power that consumers have in a social media-enabled world and how organisations need to operate in this environment.
The social media plateau?
Has social media got stuck as a communications tool and is the local public sector missing out on the broader transformational potential of digital tools?
Local authorities on Twitter – a perspective
My perspective on the use of league tables for councils on Twitter.
How social media is changing internal communication
How social media and networked communications is changing internal communications.
What do senior managers want to know about social media?
I’m putting together a new course about social media in the public sector. This time I’m focussing on senior managers, heads of service, assistant directors … Read More
Staff, social media policies and managing risk
Thoughts on a recent employment tribunal case about use of social media and the role of social media policies.
Social media as a tool for community engagement?
Read Karen Connell’s research exploring the nature of two-way symmetrical communications in public sector organisations, with a focus on whether the growth of social media is affecting the nature of one of the four models of PR originally proposed by Grunig and Hunt.
Public sector social media workshop
I’ll be running an advanced social media course for public sector communicators in Leeds on 25 May and in London on 23 June.
