---
title: "Statistics, research and analysis round-up – w/e 22 June 2007"
url: https://www.simonwakeman.com/blog/2007/06/22/statistics-research-and-analysis-round-up-we-22-june-2007/
description: "Consultant and fractional COO for scale-up businesses. I help founders, leaders and investors in scaling businesses create sustainably high performing organisations."
published: 2007-06-22T20:58:57+00:00
modified: 2026-04-11T16:25:15+00:00
author: Simon Wakeman
---
# Statistics, research and analysis round-up – w/e 22 June 2007

## Statistics, research and analysis round-up – w/e 22 June 2007

[Online retailers fall down on customer service](http://www.talisma.com/tal_emails/uk/online_retail_industry/ret_uk_form.asp)  
Research with 62 UK online retailers shows surprisingly poor customer service, with 45% of retailers not replying to emails and almost half of those that did reply didn’t actually answer the queries put to them.

[But 78% of shoppers are happy with online retailers](http://www.e-consultancy.com/news-blog/363597/78-of-internet-shoppers-are-happy-with-etailers--imrg.html)  
So says an IMRG report covered by e-consultancy. Web was purchase channel of choice for books, DVDs, CDs online, travel bookings and tickets.

[Eight out of ten homes now have digital television](http://media.guardian.co.uk/broadcast/story/0,,2107289,00.html?gusrc=rss&feed=4)  
Latest figures from Ofcom also show that Freeview has overtaken Sky as the biggest provider of digital television in the UK.

[Shoppers miss out on savings by staying offline](http://www.oft.gov.uk/shared_oft/reports/consumer_protection/oft921.pdf)  
People are more worried (than they should be) about paying with their credit card online, and this leads them to pay higher prices by not shopping around.