Accepting second best
Monday, July 9th, 2007 at 9:47 pm
What does the outside of a business say about what goes on inside?
Tags: Branding, Customer experience, customer+experience, little+chef, signage, visual+identity
Categories: Branding, Customer experience
Quote of the day
Tuesday, June 12th, 2007 at 6:59 am
Quote of the day from Gavin Hilton (Planning Director, WWAV Rapp Collins)
Tags: brand+experience, Branding, Customer experience, Direct marketing, Marketing, Public relations, Social media, Web strategy, WWAV+Rapp+Collins
Categories: Branding, Customer experience, Direct marketing, Marketing, Public relations, Social media, Web strategy
Statistics, research and analysis round-up - w/e 8 June 2007
Saturday, June 9th, 2007 at 10:14 pm
A round-up of statistics, analysis and research that I spotted this week.
Tags: Business development, Customer experience, Direct marketing, Email marketing, Marketing, Podcasting, Public relations, Sales, Search engine optimisation, Social media, Web strategy
Categories: Business development, Customer experience, Direct marketing, Email marketing, Marketing, Podcasting, Public relations, Sales, Search engine optimisation, Social media, Web strategy
Statistics, research and analysis round-up - w/e 25 May 2007
Monday, May 28th, 2007 at 9:22 pm
A round-up of statistics, analysis and research that I spotted this week.
Tags: -research-and-analysis, Advertising, Blogging, Customer experience, Direct marketing, Marketing, News, ofcom, Online video, Podcasting, Public relations, Search engine optimisation, Social media, statistics, Web strategy, web+2.0
Categories: Advertising, Blogging, Customer experience, Direct marketing, Marketing, News, Online video, Podcasting, Public relations, Search engine optimisation, Social media, Statistics, research and analysis, Web strategy
Using marketing segmentation and personas to understand customers
Friday, March 30th, 2007 at 9:23 pm
Considering how market segmentation and user personas can work together to improve the effectiveness of marketing activity.
Tags: Customer experience, imediaconnection, market+segmentation, Marketing, personas, segmentation, steve+mulder, user+personas
Categories: Customer experience, Marketing
Talktalk, the broadband update and my router
Thursday, February 22nd, 2007 at 8:37 pm
TalkTalk’s upgrade to my broadband service and help when my router wouldn’t connect left much to be desired. Google to the rescue…
Tags: 3com+officeconnect, Customer experience, customer+service, General, Hardware, router, talktalk, talktalk+broadband
Categories: Customer experience, General, Hardware
A different web consultancy project
Saturday, October 14th, 2006 at 7:52 am
The new Medway Primary Care Trust (PCT) website has just launched. The site was designed and build by the team at Netsite, and I acted as website consultant for the folks at the PCT.
Tags: Customer experience, Marketing, medway+council, medway+pct, netsite, Podcasting, Public relations, public+relations, public+sector, Social media, social+media, Web development, web+consultancy
Categories: Customer experience, Marketing, Public relations, Social media, Web development
Don’t buy from ecyan.com
Friday, December 30th, 2005 at 7:41 pm
Before I buy online from an site I haven’t purchased from before I usually do a Google search on the site name and the term “complaints”. But this time I got caught out.
Tags: Customer experience, customer+experience, General
Categories: Customer experience, General
RSS feed for my blog
Receive blog by email
My bookmarks on del.icio.us
My profile on LinkedIn
My profile on Facebook