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Hear hear: credibility by media type in Canada

Monday, November 5th, 2007 at 7:39 am

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Thanks to Judy Gombita for the link to a Canadian study into which types of media are most trusted (reported here, full results here).

The study showed that credibility of “new” media rated significantly lower than “old” media - something that I regularly have to remind myself when I get a bit over-enthusiastic about the social media ecosystem that I personally enjoy participating in.

Award for sensible quote of the day goes to Apex president, Pat McNamara:

“It’s no secret that there are more information options than ever before, but what we’ve learned with this study is how and why consumers are making certain choices…if we want to communicate with the public, we need to understand where they get their information and how they are making decisions…we can’t abandon traditional media. But we also need to understand that it’s becoming increasingly vital to talk to audiences through multiple channels.”

Who audiences trust for information is the result of a complex thought process involving more than just channel of delivery - factors including audience age, consumption history, “relationships” with individual authors and political outlook are also important when individuals make their sub-conscious assessment of how much importance they place on a particular communication.

But it’s useful all the same to try to isolate the trust that different channels can contribute to the overall trust placed in an information source.

The important factor here could well be that with “old” media I think there’s trust in the channel - people trust their usual newspaper - whereas, taking blogging as an example of “new” media, people don’t trust blogs per se, as there are thousands of blogs they are exposed to, but they trust bloggers instead. And this trust takes time to build up, just like it would in a face to face friendship.

[tags]trust, statistics, old+media, new+media[/tags]

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Comments on “Hear hear: credibility by media type in Canada”

  • David Jones

    I know and like Pat, but that quote is squarely on the fence. I took from the results that 18-24 year olds see new media as twice as credible vs. the national average. That’s a stat I’d like to follow on an annual basis. I blogged this at http://www.prworks.ca/index.php/apex-prs-credibility-survey-released-new-media-twice-as-credible-among-18-24-year-olds/

  • The Media Interview » Blog Archive » Which media do Canadians trust most?

    [...] Simon Wakeman makes an interesting observation in his discussion of this study: The important factor here could well be that with “old” media I think there’s trust in the channel - people trust their usual newspaper - whereas, taking blogging as an example of “new” media, people don’t trust blogs per se, as there are thousands of blogs they are exposed to, but they trust bloggers instead. And this trust takes time to build up, just like it would in a face to face friendship. [...]

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Simon Wakeman

I've been on the web since 2001 and have been blogging about marketing and public relations since January 2006.

I'm currently Head of Marketing at Medway Council as well as a freelance marketing and PR consultant.

The content and opinions expressed on this website are not endorsed by nor reflect the views of any company or organisation I work with.

I have used Simon for the last three years on a number of projects. Not only is he knowledgeable and professional, but he has a full grasp of a customers needs and can deliver the right creative and business results for a customer. Ian Lockyer, BMEA

I wanted to turn an expensive print publication into an inexpensive, versatile online publication…I’d noted Simon Wakeman’s work in turning WordPress blogging software into full content management websites and asked if he could help with our magazine…his work is excellent. Richard Bailey, Behind the Spin

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